Comments on: ISA 2004 SP2 Hotfix Available

by: chalapathi

Wed, 23 May 2007 08:39:17 +0000

Hi! any one help me

When i open gmail that isa server 2006 block this site

Network Access Message: The page cannot be displayed

Technical Information (for Support personnel)
Error Code: 502 Proxy Error. Connection refused(10061)
IP Address: 127.0.0.1
Date: 5/23/2003 8:37:44 AM [GMT]
Server: ISAServer
Source: proxy

by: Martin M.

Wed, 16 May 2007 01:47:21 +0000

I have applied SP2 + hotfix 916106 and still get errors with some websites;

Can you guys give a try to this link?: http://www.stm.info/sommaire.htm

Thanks for your help,

Martin

by: Scott

Mon, 24 Apr 2006 20:43:34 +0000

Just applied teh hotfix 916106 and it resolved our issues.

Thanks to Jim and Tom for there hard work.

by: Wes Athawes

Wed, 19 Apr 2006 01:10:35 +0000

Thanks Tom, I will give it a go.

Wes

by: Thomas Shinder

Wed, 19 Apr 2006 00:04:36 +0000

Hi Wes,

You will NOT be charged. They just want to keep track of the hotfix and make sure they can follow up to improve quality.
HTH,
Tom

by: Wes Athawes

Tue, 18 Apr 2006 23:57:53 +0000

KB 916106 encompasses all the post install problems that I have with my ISA 2004 SP2 SE. however I am a little bit uncertain about calling PSS in case they wish to charge me several hundred pounds for the privilege. I just find this statement unclear

“Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.”

Does anybody know if this will become available via Windows Update anytime soon? I am a little bit annoyed that a solution to a problem MS has created should incur the user money even a Premium rate phonecall. May be’s just don’t sit well with me.

Cheers
Wes

by: Thomas Shinder

Fri, 14 Apr 2006 12:38:44 +0000

Hi Jo,
Thanks!
Tom

by: Jo Lambrecht

Fri, 14 Apr 2006 09:57:53 +0000

The correct hotfix is the one reffered to in KB 916106.
That hotfix conseals different other KB articles (915045/915421/915422/916573/917134)

You have to call microsoft PSS and they will send you a mail with a link and a password to download the correct fix.
Important, there are 2 hotfixes with the same KB916106 number, one is for ISA standard edition the other for enterprise edition. Make sure that you mention that when contacting microsoft. (as i recieved first the wrong one)

Installed the hotfix and my problems where solved (problems contacting different website, like delta airlines)

by: Christopher

Thu, 13 Apr 2006 08:35:42 +0000

The hot fix is not available via the aforementioned URL. As stated by Jeremy the link points to http://support.microsoft.com/kb/916106/.

Microsoft continues to require customers contact Microsoft Product Support Services which is similar to dealing with monkeys in a zoo. I’ve spoken with the in country office in Thailand as well as the Singapore office and neither are aware of the update.

Microsoft needs to review its procedures for releasing important fixes of this kind. Their failure to provide (or be aware of) a patch causes great distrust in their customers.

If anyone has a name off a support manager at the Thailand or Singapore office please let me know. I spoke with PSS in the US and they requested I contact PSS in my own country.

I may be missing something but I see no reason the patch cannot be published online.

by: Jeremy

Thu, 13 Apr 2006 04:08:25 +0000

I don’t see the hotfix being publicly available yet. I see kb 915045, which points to 916106, which says to contact PSS for the update. Where’s the public download link? Am I blind?